Privacy Policy
1. Introduction — Commitment to Privacy and Data Protection
At Face Gamers (“we,” “us,” or “our”), accessible at face-gamers.com, we are deeply committed to safeguarding your personal privacy and ensuring the responsible handling of your personal data. We conduct our data processing practices in full compliance with applicable data privacy laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”). We have adopted rigorous measures to protect your personal data and ensure it is processed transparently, fairly, and lawfully.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or engage with our services. Please read it carefully to understand your rights and our obligations.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all individuals accessing or using the services provided through face-gamers.com, including all associated web pages or interfaces (“the Website”). We operate as the data controller in relation to the personal data you provide or that we collect when you use the Website and our services. This means that we decide why and how your personal data is processed.
Where data is submitted or obtained by third-party platforms integrated into our service (including payment providers, analytics partners, and communications tools), each of those third parties may also act as data controllers. We advise reviewing their respective privacy terms.
3. Categories of Data Processed
a. Usage Data
We collect data on how users interact with the Website, including IP addresses, browser types, browser versions, pages visited, date and time of visit, time spent on pages, referral sources, and other diagnostic data. This assists in enhancing user experience and site performance.
b. Account Data
When you create an account on face-gamers.com, we collect personally identifiable information such as your full name, physical or billing address, email address, and telephone number. This enables the management and delivery of your account and services.
c. Profile Data
We process information related to your preferences, purchase history, gaming behavior, and interactions with features on the Website. This data enables us to personalize your experience and optimize user engagement.
d. Communication Data
We retain records of communication you initiate with us, including support requests, submitted forms, messages via contact systems, and any other correspondence. This enables efficient support and ensures service continuity.
e. Technical Data
We collect information on your device, including operating system, screen resolution, installed plugins, language settings, and browser configurations. This allows us to ensure cross-platform compatibility and technical support.
f. Transaction Data
When you purchase products or services through face-gamers.com, we collect data relating to payments, billing and delivery addresses, purchase logs, and transaction identifiers for order management and compliance with legal obligations.
g. Preference Data
We maintain records of your marketing and communication preferences, including responses to email marketing, consents, and areas of interest. This facilitates targeted and compliant outreach with your expressed preferences.
4. Legal Bases for Processing
Under GDPR, we process your data based on one or more of the following legal grounds:
– Consent: You have given explicit consent for specific purposes, including marketing communications.
– Contractual Necessity: Your data is necessary to perform a contract with you, including service access and support.
– Legitimate Interests: Processing is required to pursue our legitimate interests, such as improving services, securing the platform, and business analytics, provided they do not override your rights or interests.
– Legal Obligations: We may process data when required to comply with relevant legal responsibilities, such as tax, fraud prevention, or regulatory inquiries.
For CCPA compliance, we do not sell your personal information as defined under the CCPA and process it strictly for business purposes as permitted under the statute.
5. Your Rights
Depending on your location and applicable data protection laws, you may exercise the following rights:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You have the right to request deletion of your data, subject to certain exceptions.
– Right to Restrict Processing: You may limit how we process your personal data, under certain conditions.
– Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another controller.
– Right to Object: You may object to certain processing activities, such as direct marketing.
– Right to Withdraw Consent: Where consent is the basis of processing, you may withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We may need to verify your identity to process your request.
6. Security Measures
We employ comprehensive technical and organizational measures to protect your data, including:
– AES-256 encryption for sensitive data during transmission and storage;
– Access controls and role-based permissions for personnel;
– Regular data backups and disaster recovery protocols;
– Employee training in data protection responsibilities;
– Secure infrastructure and system monitoring to detect and mitigate threats.
While we use commercially acceptable means to secure your personal information, no method of transmission or storage is 100% secure. Nonetheless, we continuously enhance our defenses against unauthorized access or disclosure.
7. International Transfers
Your data may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection. Where such transfers occur, we implement appropriate safeguards, including standard contractual clauses approved by the European Commission and adherence to relevant international data privacy standards. For individuals protected under GDPR, your personal data will only be transferred in accordance with lawful mechanisms recognized under EU data law.
8. Data Retention
We retain personal data for no longer than necessary to fulfill the purposes for which it was collected, including satisfying any legal, contractual, accounting, or reporting obligations. Retention periods vary depending on the data category:
– Usage and Technical Data: 24 months
– Account and Profile Data: For as long as your account remains active, and up to 12 months following deactivation
– Communication Data: 36 months, unless extended for legal or service-related obligations
– Transaction and Payment Data: Minimum of 7 years for financial compliance
– Preference and Marketing Data: Until withdrawal of consent or 24 months of inactivity
After expiration of applicable retention periods, personal data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to provide and enhance our services. Cookies are small text files placed on your device and serve a variety of purposes, including:
– Essential Cookies: Necessary for the Website to function correctly (e.g., authentication, security).
– Functional Cookies: Enhance usability and remember your settings (language, preferences).
– Analytical Cookies: Collect aggregated data on usage patterns to improve site performance.
– Performance Cookies: Help us assess load times, error rates, and user interaction for optimization.
Third-party services, such as analytics providers and advertisement platforms, may also store cookies in accordance with their policies.
10. Cookie Management and Compliance
Users can manage cookie consent via the cookie consent banner upon first visit and access settings at any time to adjust preferences. Under GDPR and CCPA, essential cookies may be stored by default, while non-essential cookies require affirmative consent. You may also manage cookies through your browser’s settings or clear them manually. Please note, disabling cookies may impact the functionality of face-gamers.com.
11. Special Protections for Children
Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware of data collected from a child under 13 without verifiable parental consent, the information will be deleted promptly. Parents or guardians who believe their child has provided us personal data may contact us at [email protected] to request removal.
12. Policy Updates and User Notifications
We reserve the right to revise this Privacy Policy as legal, technical, or commercial developments require. Material changes will be clearly communicated via our Website or direct user notification, where legally mandated. We encourage you to review this Policy periodically to remain informed of how your information is protected.
13. Contact
If you have questions, concerns, or wish to exercise your data rights, please contact our Privacy Team at:
Email: [email protected]
Website: face-gamers.com
We are committed to full regulatory compliance and strive to uphold the highest standards of data protection. Please contact us at any time with privacy concerns or if you believe your data has been handled inappropriately.